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FAQs

Q.   What are handling charges for next day and 2nd day delivery?

A.   The following handling charges are added to the Fed Ex or UPS shipping charges:

                           Next Day                               2nd Day

       0-5 lbs          $20.00                                   $10.00

       6-10 lbs        $30.00                                   $15.00

       over 10 lbs   $50.00                                   $25.00

Q.    Does Axiom ship for Saturday delivery?

A.    Yes, if requested. Additional charges may apply.

Q.    Does Axiom ship by ground delivery?

A.    No, it is not recommended due to potential for exposure to temperature extremes.

Q.    How do I place an order?

A.    Once an account is established, orders can be emailed, faxed, or phoned in.

Q.    After an order is placed, can additional items be added to the order?

A.    We will try to accommodate additional items being added to the order.  If the order has already been packaged for shipment, we may ask that you issue an additional purchase order.

Q.    What is the stability and storage conditions for your products?

A.    Open and unopened Axiom products are stable until the expiration date noted on the product when capped and stored at 2-10° C.

Q.    What if I need a calibrator, or control that I don't see on the web site?

A.    Special orders do not upset us! We will do our best to accommodate your needs.

Q.    Are instrument parameters available to assist customers?

A.    Yes, Axiom offers parameters for most instruments.

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